Terms & Conditions

Last updated: 28 July 2026

Welcome to Evil Twins.

We want every order to be clear and straightforward from the moment you visit our website to the moment your order arrives. These Terms & Conditions explain how purchases from Evil Twins work, what we ask from you and what you can expect from us.

By using our website or placing an order, you agree to these Terms & Conditions. Nothing here takes away any consumer rights that the law gives you.

1. About Evil Twins

The website at https://eviltwinsuk.com is operated by Evil Twins Ltd, a company registered in England and Wales under company number 17362197.

Our registered office is:

Suite A
82 James Carter Road
Mildenhall
IP28 7DE

For order support, please contact:

support@eviltwinsuk.com

In these Terms, “Evil Twins”, “we”, “us” and “our” mean Evil Twins Ltd. “You” and “your” mean the person using our website or placing an order.

These Terms should be read alongside our Shipping Policy, Privacy Policy and any information shown on the relevant product page.

2. Our products

We take care to present our products, colours, materials, sizing and details as accurately as possible.

However, colours may look slightly different depending on your screen, lighting and display settings. Small differences may also occur between production runs, fabric washes, dye finishes and handmade or individually applied details.

Measurements shown in our size guides are approximate. Please check the size guide carefully before ordering, especially during limited drops where another size may not remain available.

Minor differences that do not affect the overall quality, appearance or use of a product will not mean that the product is faulty.

3. Placing an order

When you complete checkout, you are offering to purchase the products in your order.

You will receive an automated email confirming that we have received your order. This does not always mean that the order has been accepted.

Your order is accepted once we send an order confirmation, dispatch confirmation or otherwise confirm that we have accepted it.

Please check your size, colour, quantity, email address and delivery address carefully before paying. We understand that mistakes happen, but once fulfilment has started, changes may no longer be possible.

4. Prices and payment

Prices are shown on our website and may change at any time before an order is accepted.

The price applying to your order will normally be the price displayed when you complete checkout. If there is an obvious pricing or listing error, we may cancel the affected order and issue a refund.

Payment is taken when you complete checkout.

By submitting payment, you confirm that you are authorised to use the payment method provided. Orders may be subject to payment, identity and fraud-prevention checks.

Your bank, card provider or payment provider may apply its own charges, exchange rates or terms. These are outside our control.

5. When we may refuse or cancel an order

Most orders are processed without any issue. However, we may need to refuse, limit or cancel an order where:

• a product has unexpectedly sold out;

• payment cannot be authorised;

• the price or product information contained an obvious error;

• the billing or delivery information cannot be verified;

• we reasonably suspect fraud or unauthorised payment;

• purchasing limits have been avoided;

• automated software or purchasing bots have been used;

• the order appears intended for unauthorised commercial resale;

• delivery is not available to the address provided; or

• accepting the order would breach a legal requirement.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled products.

6. Changing or cancelling an order

We begin preparing orders as quickly as we can. Because of this, we cannot guarantee changes or cancellations once an order has been placed.

This includes requests to change:

• the size or colour;

• the products or quantities;

• the delivery address; or

• the delivery method.

Please email support@eviltwinsuk.com as soon as possible if you notice a mistake. We will always check whether we can help, but contacting us does not guarantee that the change has been completed.

You will receive confirmation from us if we have successfully changed or cancelled your order.

This section does not affect any legal right you may have to change your mind. If your order has already been processed or dispatched, we may be unable to stop the parcel and you may need to send the product back after delivery.

7. Delivery

Our estimated dispatch times and delivery information are set out in our Shipping Policy.

Delivery dates are estimates unless we have specifically confirmed a guaranteed date. Delays may occasionally happen during product drops, promotional periods, public holidays, courier disruption, severe weather or other circumstances outside our reasonable control.

We will always take reasonable steps to get your order to you as smoothly as possible.

You are responsible for providing a complete and accurate delivery address. We cannot guarantee that an address can be changed once fulfilment has begun.

Where a parcel is returned because the address was incorrect or incomplete, the parcel was not collected, or delivery was refused, reasonable delivery and return-to-sender costs may be deducted from any refund where the law allows.

8. EU orders, duties and taxes

We ship to the United Kingdom and selected European Union countries available at checkout.

EU orders may be subject to import VAT, customs duties, courier handling fees or other charges in the destination country.

Where these charges have not been collected at checkout, they are the customer’s responsibility.

Customs rules vary between countries, and we cannot control or predict the amount that may be charged. International deliveries may also take longer while being processed by customs.

Refusing a parcel because customs charges are payable does not automatically entitle you to a refund of the original delivery cost or any return-to-sender fees.

9. If you change your mind

We do not offer exchanges or discretionary returns. Returns and cancellations are only accepted where required under your statutory consumer rights or where expressly approved by Evil Twins.

For most products purchased online, you may tell us that you have changed your mind within 14 days after your order is delivered.

You do not need to give us a reason.

To cancel your order, email support@eviltwinsuk.com and include:

• your full name;

• your order number;

• the email address used for the order; and

• the item or items you wish to cancel.

EU customers may also use the online withdrawal function available through our website.

If one order is delivered in separate parcels, the cancellation period begins after the final parcel is delivered.

The change-of-mind right may not apply to:

• products made to your specifications;

• clearly personalised products;

• sealed products that are unsuitable for return for genuine health or hygiene reasons once opened; or

• any other product that the law excludes from cancellation rights.

A product is not automatically excluded simply because it was limited edition, purchased during a drop or sold at a reduced price.

10. Sending your order back

After telling us that you wish to cancel, you must send the affected item or items back within 14 days.

We will provide the correct return instructions and address after receiving your request. Please do not send products to our registered office unless we specifically tell you to do so.

The customer is responsible for the cost of sending back a change-of-mind order. We do not provide free return labels unless we have expressly agreed otherwise.

We recommend using a tracked delivery service and keeping your proof of postage. Until the parcel reaches us, it remains your responsibility.

Products should be sent back:

• unworn, apart from reasonable fitting;

• unwashed and unaltered;

• free from marks, stains, make-up, hair, odours or damage;

• with the original tags, packaging and accessories where possible; and

• packaged safely for delivery.

You may inspect and try on clothing in the same way you reasonably could in a shop.

If a product has been worn, damaged or handled more than reasonably necessary to check its appearance, fit and condition, we may reduce the refund to reflect the loss in value. In some circumstances, the reduction may be significant.

Removing packaging or a tag does not automatically remove your legal rights, but it may affect the product’s value depending on its condition.

11. Refunds after changing your mind

Once a valid cancellation has been completed, we will refund the amount paid for the returned item.

Where required by law, we will also refund the cost of our least expensive standard delivery option.

If you selected express, timed or another premium delivery service, we will not refund the additional amount paid above the standard delivery price.

We may wait until we have received the product back, or received satisfactory evidence that it has been sent, before issuing the refund.

Refunds will normally be issued within 14 days of receiving the returned product or satisfactory evidence that it has been sent back.

Refunds are issued to the original payment method. Your bank or payment provider may then need additional time to place the funds back into your account.

We do not offer direct exchanges. If you would like another size, colour or product, you will need to place a new order. We cannot reserve stock while an item is being sent back.

12. Faulty, damaged or incorrect products

Every Evil Twins order should arrive as expected. If something is not right, please contact us and give us the opportunity to put it right.

Email support@eviltwinsuk.com as soon as reasonably possible if:

• your product arrives damaged;

• you receive the wrong product;

• an item is missing;

• the product has a manufacturing fault; or

• the product is materially different from its description.

Please include your order number, a clear explanation of the issue and photographs of the product, packaging and delivery label where relevant.

We ask that visible delivery damage, missing items or incorrect products are reported promptly so we can investigate with the courier. A delay in contacting us does not remove any statutory rights you may have.

Depending on the circumstances, we may offer the remedy required by law, which could include a repair, replacement, price reduction or refund.

Normal wear and tear, accidental damage, misuse, incorrect washing, alteration or failure to follow care instructions are not manufacturing faults.

Please do not continue wearing, washing or altering a product after discovering a possible fault if doing so could make the issue worse.

13. Pre-orders

Where a product is sold as a pre-order, the estimated dispatch date will be shown on the product page.

Pre-order dates are estimates and may change because of production, quality control, shipping or customs delays.

If a significant delay occurs, we will provide an update using the contact details supplied with your order.

Where your order contains both pre-order and immediately available products, they may be shipped together unless the website or checkout says otherwise.

Your legal rights are not affected.

14. Refused and unclaimed parcels

Refusing a parcel does not automatically cancel your order. You should also contact support@eviltwinsuk.com and clearly tell us that you wish to cancel.

If a parcel is refused, not collected or returned to us because delivery could not be completed, we may deduct reasonable original delivery and return-to-sender costs from any refund where permitted by law.

We may require payment of a new delivery charge before sending the parcel again.

15. Personal use and resale

Evil Twins products are primarily sold for personal use.

We may refuse, limit or cancel orders that we reasonably believe are intended for unauthorised commercial resale, particularly where purchasing limits have been avoided or automated purchasing methods have been used.

You must not use our brand name, logo, photographs or product listings in a way that falsely suggests that you are officially connected with, sponsored by or authorised by Evil Twins.

Nothing in these Terms is intended to prevent the lawful resale of a genuine product that you own. However, misleading listings, counterfeit products and unauthorised use of our intellectual property may result in action being taken.

16. Our website and intellectual property

The Evil Twins name, logo, artwork, product designs, photography, graphics, videos, text and website content belong to Evil Twins Ltd or are used by us with permission.

You may not copy, reproduce, modify, distribute or use our content commercially without our written permission.

You must not:

• interfere with the operation or security of the website;

• introduce malicious software;

• attempt to access restricted systems or data;

• use bots or automated tools to purchase products;

• scrape website content at scale;

• impersonate another person; or

• use the website for fraudulent or unlawful activity.

We may restrict access where reasonably necessary to protect our customers, website, staff or brand.

17. Our responsibility to you

We are responsible for foreseeable loss or damage caused by us failing to comply with these Terms or failing to use reasonable care.

We are not responsible for losses that could not reasonably have been expected when your order was accepted.

Products sold through our website are intended for personal use. We are not responsible for business losses such as loss of profit, revenue, opportunity or reputation arising from personal purchases.

Nothing in these Terms excludes or limits responsibility where doing so would be unlawful. This includes responsibility for fraud, death or personal injury caused by negligence, or any mandatory consumer rights.

18. Personal information

We use your personal information in accordance with our Privacy Policy.

We may share the information needed to process and fulfil your order with trusted service providers, including payment processors, fraud-prevention services and delivery companies.

These providers may also apply their own terms and privacy policies.

19. Questions, complaints and disputes

We genuinely value every customer and want the chance to resolve any problem fairly.

Please contact support@eviltwinsuk.com first if you have a question or complaint. Include your order number and a clear explanation of what has happened so we can review it properly.

These Terms and orders placed through our website are governed by the laws of England and Wales.

Customers living in Scotland or Northern Ireland may also bring proceedings in the courts where they live.

If you live in an EU country, you will continue to benefit from any mandatory consumer protections and rights available to you under the laws that apply in your country.

20. Other important information

We may update these Terms from time to time. The version applying to your order will be the version in place when you submitted it.

We may transfer our rights and responsibilities under an order to another organisation, provided that doing so does not reduce your rights.

You may only transfer your rights under an order where we agree in writing or where the law allows it.

If any section of these Terms is found to be unlawful or unenforceable, the remaining sections will continue to apply.

If we do not enforce a right immediately, this does not mean that we have given up that right.

These Terms are between you and Evil Twins Ltd. No other person may enforce them unless the law says otherwise.

Nothing in these Terms affects your statutory consumer rights.

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Order Cancellation Form

You do not have to use this form. You may simply email us with the same information.

To: support@eviltwinsuk.com

I would like to cancel my order for the following item or items:

Full name:
[Your name]

Order number:
[Your order number]

Item or items being cancelled:
[Product name, colour and size]

Email address used for the order:
[Your email address]

Delivery address:
[Your delivery address]

Date the order was received:
[Date]

Date of cancellation request:
[Date]

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Evil Twins Ltd
Company number: 17362197
Registered office: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE
Email: support@eviltwinsuk.com
Website: https://eviltwinsuk.com

EVIL TWINS™

© 2026 Evil Twins Ltd. All rights reserved.